What is Microsoft Teams Phone?
Microsoft Teams Phone transforms your Teams app into a complete business phone system. It allows you to make, receive, and manage calls from anywhere, on any device.
Whether you’re in the office, working remotely, or on the go, Teams Phone keeps your communication seamless and professional. With features like call forwarding, voicemail, and conferencing, it’s built to meet the needs of modern businesses.
features & Benefits
Take a look at the feature list. If you don’t see what you need, feel free to contact us.
Call transfers
Easily transfer calls to the right person or team, ensuring customers are connected quickly and efficiently.
Call recording
Record important calls for training, compliance, or reference. Access recordings directly within Teams for added convenience.
Auto attendants
Set up automated menus to route incoming calls, helping customers reach the right department without delays.
Call queues
Manage incoming calls with organized queues, reducing wait times and ensuring no call is missed.
Voicemail to email
Voicemails are automatically sent to your inbox, so you can listen and respond at your convenience.
Presence & status indicators
See who’s available, busy, or away in real time, helping your team stay in sync and responsive.
Conferencing calling
Host crystal-clear audio or video meetings, bringing your team or clients together in one easy-to-use platform.
Direct Routing
Connect Microsoft Teams Phone to your existing phone lines using Direct Routing, giving you flexibility and cost savings.
Integration with Microsoft365
Seamlessly integrates with the Microsoft tools your business already uses, like Outlook, Word, and SharePoint.
Can Microsoft Teams Phone Replace My Current Phone System?
Yes, Microsoft Teams Phone can completely replace your traditional phone system.
By leveraging your existing Teams platform, Teams Phone delivers a fully cloud-based solution. This means no need for expensive hardware or complex setups. You get the flexibility to make and receive calls from anywhere – using your laptop, smartphone, or desk phone.
Teams Phone also scales effortlessly as your business grows. Whether you have a small team or a large workforce, it adapts to your needs while offering features that enhance communication and productivity.
What is the Process for Getting Microsoft Teams Phone?
1. Choose a Plan: Select the right calling plan for your business needs, whether local, international, or both.
2. Set Up Direct Routing: Connect Teams Phone to your existing phone lines or choose a fully cloud-based option for ultimate flexibility.
3. Configure Users: Assign phone numbers to your team and set up features like voicemail and call routing.
4. Deploy Hardware (if needed): Use compatible desk phones or headsets for a traditional feel or go entirely virtual.
5. Training & Support: Get your team up to speed with training, and rely on ongoing support to keep everything running smoothly.
Is Microsoft Teams Phone Reliable?
Yes, Microsoft Teams Phone is built on the trusted Microsoft cloud platform, ensuring high reliability and performance.
With its global infrastructure, Teams Phone provides secure, stable, and scalable connectivity. If your business needs additional resilience, it integrates with failover options to keep communication running even during unexpected outages.
By combining Microsoft’s robust infrastructure with your existing Teams setup, you get a phone system that’s dependable, flexible, and always ready.
Microsoft Teams Phone Benefits for Businesses
All-in-One Platform:
Manage calls, meetings, and chats in a single app, simplifying communication for your team.
Cost-Effective:
Eliminate the need for separate phone systems and reduce hardware costs with a cloud-based solution.
Flexible Work Options:
Make and receive calls from anywhere, supporting hybrid and remote work setups seamlessly.
Scalable:
Add users and features as your business grows, without the hassle of upgrading hardware.
Improved Collaboration:
Integrates with Microsoft 365 tools for easy sharing, scheduling, and teamwork.
Customizable Call Flows:
Tailor call routing, auto attendants, and voicemail settings to fit your business needs.
Advanced Analytics:
Track call performance, usage, and efficiency with built-in reporting tools.
Global Connectivity:
Microsoft Teams Phone supports international calling plans, making it easy to stay connected worldwide.
Secure Communication:
Backed by Microsoft’s security standards, Teams Phone ensures your calls and data are protected.
Why Choose Microsoft Teams Phone?
Microsoft Teams Phone is more than just a phone system – it’s a modern communication solution that integrates seamlessly into your business. It simplifies your setup, enhances collaboration, and offers flexibility that traditional systems can’t match.
Whether you’re managing customer calls, hosting team meetings, or collaborating on projects, Teams Phone keeps your business connected, efficient, and future-ready.